You are here

Relief for NIS, Unit Trust woes

Wednesday, July 31, 2013

Problem: Angela Joseph from Claxton Bay sent in an e-mail to the Guardian Angel to explain her problem with a former employer. Joseph said she applied to the National Insurance Board in Port-of-Spain to claim for her NIS contributions. She was told some of the contributions were not on file with the NIB and was asked to provide a letter from her previous employer for the missing period, stating her years of work and contributions made. 


Joseph said she went to her former workplace, Heather Jones Designs, on Luis Street, Port-of-Spain, where she had worked for nine months in 1990/1991 and asked for the letter detailing the requested information. Joseph said she has been calling and trying to get in contact with Heather Jones but has not got any response, even after being asked to fax her address and period of work, which she had done in April.



Solution: When the Guardian Angel spoke with Jones, she explained she had been out of the country for the past month and while she had been trying to get in contact with Joseph, since the records requested were from 23 years ago, she had the wrong number. When contacted again, Joseph said Jones had called her that same day and mailed the letter Friday.



Problem: According to the Oxford Dictionary, legal tender are “coins or banknotes that must be accepted if offered in payment of a debt.” But that’s not what Petrina Thomas found out when she went to Unit Trust Corporation (UTC) on Independence Square to deposit, in addition to S100 bills, $150 in coins. 


She said she went to the UTC to deposit funds to three accounts, including an account set up for her daughter’s education, but the teller told her the UTC does not accept or check coins and she should go to RBC Royal Bank to exchange the coins for bills. She added that she asked to speak to a manager and when a supervisor, a Ms Dixie Ann Muriel, came out, she did not introduce herself nor give an explanation for this decision. 


Thomas, who was very upset  when the Guardian Angel spoke to her on the phone, said she had been a client of UTC for the past 15 years and was seriously considering closing her accounts and going to RBC, the same organisation to which UTC was directing her. Solution: Mrs Pierre at UTC Independence Square said the corporation has no policy that precludes it from accepting coins but they only ask customers to make sure that the money is counted and bagged accordingly. 



She said while having it in money bags is helpful, it is not entirely necessary.



After you’ve exhausted all avenues for addressing your complaints, the Guardian Angel is here to assist you. You can send the Guardian Angel an e-mail about your problem and what steps you took to deal with the matter. Unfortunately, owing to the volume of e-mails and limited space, it may be impossible to address every complaint, no matter how worthy, or acknowledge receipt of every e-mail. The Guardian Angel looks forward to hearing from you and bringing some relief to your problems.


E-mail her at [email protected]



Please include your name, address and telephone number as we will need them to follow up with you.


User comments posted on this website are the sole views and opinions of the comment writer and are not representative of Guardian Media Limited or its staff.

Guardian Media Limited accepts no liability and will not be held accountable for user comments.

Guardian Media Limited reserves the right to remove, to edit or to censor any comments.

Any content which is considered unsuitable, unlawful or offensive, includes personal details, advertises or promotes products, services or websites or repeats previous comments will be removed.

Before posting, please refer to the Community Standards, Terms and conditions and Privacy Policy

User profiles registered through fake social media accounts may be deleted without notice.